Terms and Conditions

These Terms and Conditions apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by Parc Insights LLC. Your use of this service constitutes acceptance of these terms.

SMS Disclosure

By opting in to our SMS services, you agree to receive text messages related to notifications, marketing offers, account authentication (2FA), and other service-related communications. Message frequency may vary.

Standard message & data rates apply according to your mobile carrier's terms.

To opt out of SMS communications at any time, reply STOP to any message you receive. If you need assistance, you can text HELP for support.

For more details on how we collect and protect your data, please refer to our Privacy Policy.

Messaging Consent

As a user, you must explicitly consent to receive messages from Parc Insights LLC. Consent may be given through various channels including, but not limited to, website sign-up forms, paper forms, or verbal confirmation through customer service interactions.

Message Types and Frequency

Messages sent by Parc Insights LLC may include alerts, reminders, promotional offers, updates, and other relevant communications. Message frequency may vary depending on your interaction with our services and your preferences.

Data Rates and Charges

Standard message & data rates apply to any messages you send or receive. Charges depend on your mobile carrier's plan and terms.

Opt-Out Instructions

To stop receiving messages from Parc Insights LLC, reply STOP to any of our messages. This will unsubscribe you from all SMS communications.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your data. It can be found here.

Message Delivery

Parc Insights LLC does not guarantee message delivery without delays or failures. Issues may occur due to factors outside our control, such as wireless network conditions or device compatibility.

User Obligations

When using our messaging service, you agree to follow all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, abusive, or intended to harass or harm others.

Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant federal, state, and carrier regulations, including those related to privacy, telecommunications, and commercial communications.

Subscription Plans and Billing

Parc Insights LLC offers two primary subscription plans:

$397/month:

Includes a fully built website, access to the Parc Insights platform (web and mobile app), a business phone number for texting and calling, CRM access, automations, remarketing, and customer review tools.

$897/month:

Includes all features from the $397 plan plus full management and optimization of Google Local Service Ads.

Subscriptions are available month-to-month or with a prepaid 3-month commitment. Prepaid plans include a complimentary Google Business Profile optimization (valued at $400).

Advance Payment & Auto-Renewal

All subscription fees are billed in advance and automatically renewed until canceled. Payments are processed securely via Stripe using your credit/debit card on file.

Usage-Based Charges (Rebillable Costs)

Clients incur additional charges based on phone number usage, SMS/MMS messaging, voice calls, and number intelligence services.

Current rates include:

  • Phone Numbers: Local: $1.15/month | Toll-Free: $2.15/month
  • SMS (US/Canada): $0.0079/segment (inbound/outbound)
  • MMS (US/Canada): $0.02 outbound | $0.01–$0.02 inbound
  • Voice Calls: $0.0180/min outbound | $0.0085–$0.0220/min inbound
  • Number Intelligence: $0.005–$0.01 per lookup

A detailed breakdown can be found within our documentation and this TOS.

Digital Wallet & Auto Top-Up

Clients maintain a digital wallet balance for usage-based charges. When wallet funds run low, the system automatically bills the selected auto-top-up amount to ensure uninterrupted service.

No Refund Policy

All payments made to Parc Insights LLC are final and non-refundable, including subscription fees and usage charges.

Our products are custom-built and service delivery begins immediately; therefore, payments cannot be reversed.

Chargebacks Are Not Permitted

You agree not to initiate a chargeback or payment dispute for services rendered. Doing so violates this agreement.

If a chargeback is filed fraudulently, Parc Insights LLC may pursue recovery for the amount owed plus legal or collection fees.

Cancellation Terms

You may cancel your subscription at any time. Cancellation becomes effective at the next billing cycle. No refunds are issued for unused time within a prepaid term.

Delivery of Services

Services are considered rendered and fulfilled once:

  • Your website has been completed and delivered
  • Platform and automation setup is finalized

Login assistance and onboarding support may be offered but are not required for service fulfillment.

Free Trials and Promotional Offers

From time to time, Parc Insights LLC may offer free trials or discounts. During trial periods, limited setup may occur solely for information-gathering purposes. Full services begin once paid billing starts.

Promotions do not alter the terms of this agreement.

Payment Failures & Service Suspension

If a payment fails, we will attempt to collect payment 4 times over 3 weeks. If the balance remains unpaid 48 hours after the first failed attempt, your account and platform access may be suspended until payment is resolved.

Consent and Agreement

By purchasing any services from Parc Insights LLC, or by checking the agreement box at checkout, you confirm that:

  • You have read, understood, and agree to these Terms of Service
  • You accept our No Refund policy
  • You waive the right to initiate chargebacks for services rendered
Changes to Terms and Conditions

Parc Insights LLC reserves the right to update or modify these Terms and Conditions at any time. Changes will be communicated through our website or direct communication where feasible.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact:

support@parcinsights.com

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